Refund policy

Return & Refund Policy

At AndMore, we carefully inspect and pack every order before dispatch. We currently accept returns/replacements only in the following situations:

1. Wrong Product Received

If you receive a product that is different from what you ordered, please contact us by email at andmoreindia.in@gmail.com as soon as possible.

Please include:

  • Your order number
  • A clear photograph of the product received
  • A complete unboxing video showing the package from the time it is unopened until the product is fully unpacked
  • Details of the issue

The unboxing video is required for us to verify the claim.

2. Product Received Damaged

If your product arrives damaged, please contact us by email at andmoreindia.in@gmail.com as soon as possible.

Please include:

  • Your order number
  • Clear photographs of the damaged product and packaging
  • A complete unboxing video showing the package from the time it is unopened until the product is fully unpacked
  • Details of the damage

The unboxing video is required for us to verify the claim.

3. How to Raise a Claim

All damage or wrong-product claims must be submitted by email to:

andmoreindia.in@gmail.com

Please mention "Return/Replacement Claim – Order #[Order Number]" in the email subject line.

Our team will review the claim and the supporting evidence. Once the claim is verified and approved, we will provide further instructions regarding the return or replacement.

4. Eligibility

Returns/replacements are accepted only for products that are:

  • Wrongly delivered; or
  • Damaged during transit/delivery.

Products cannot be returned simply because the customer has changed their mind, does not like the product, or ordered the wrong product, unless otherwise required by applicable law.

5. Return Shipping

If the claim is approved because the wrong product was delivered or the product was damaged during transit, AndMore will provide instructions regarding the return/replacement and applicable shipping arrangements.

Please do not send any product back without receiving instructions from our team.

6. Refunds and Replacements

Depending on the circumstances and availability, an approved claim may be resolved through:

  • Replacement of the affected product; or
  • Refund to the original payment method.

Refunds, where applicable, will be processed after the claim has been reviewed and approved.

7. Contact Us

For any return or replacement claim, please contact:

AndMore
Email: andmoreindia.in@gmail.com
WhatsApp: +91 62627 02027

We recommend keeping your order and packaging until your claim has been completely resolved.